Cookies are data files place on a Device when it is used to visit our websites. We may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalise your experience while visit our websites. Cookies allow us to collect technical and navigational information, such as browser preferences. However, please be aware that some features of our websites may not function properly or may be slower if you refuse cookies.

Small graphic images or other web programming code called pixels, may be include in our websites and email messages. Pixels or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the websites, to monitor how users navigate the websites, to count how many emails that were sent were actually opened or to determine whether content sent was actually viewed.

Federal Group uses a number of Google products to better understand visitation and assess interactions with our websites. We use Google Analytics, which is a web analysis service provided by Google Inc which uses cookies to help analyse how users use our websites. The information generated by the cookie about your use of our websites (such as IP address, the URL visited, the date and time the page was viewed) will be transmitted and stored by Google on servers globally. Google will use this information to monitor your use of our websites, compiling reports on website activity for us and provide other services related to website activity, and internet usage. Google may use the data collected to contextualise and personalise the ads on its own advertising network, and may transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf. For more information about Google’s privacy policy in respect of Google Analytics, please Click Here.

You can opt out of Google Analytics at any time without affecting how you interact with our websites by installing a small app within your browser via this link https://tools.google.com/dlpage/gaoptout.

We use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our work. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Twitter, Facebook and YouTube (a Google company) on their websites.

Your consent is important

Federal Group may require your consent to use and/or disclose your information in particular ways. Your consent may either be inferred or expressed.

Inferred Consent is

• By an existing relationship you have with our properties or businesses, or
• Where there is a reasonable expectation of you receiving commercial electronic messages from us, or
• Where you have published a work related email that is accessible to the public or a section of the public.

Expressed consent is for example:

• By filing out a form, ticking a box on a web site, over the phone, face-to-face, swapping business cards, or
• As long you are aware that you may receive a commercial electronic message from us.

If you no longer want to receive our offers, information on our services and other promotional activities you can ‘opt-out’, or ‘unsubscribe’ from any of our commercial electronic messaging such email, SMS, MMS or IM, or contact us directly.

From time to time Federal Group will hold events where images are likely to be taken for various promotion, electronic publications and surveillance purposes.

We will at all times ensure to provide as much detail as possible about what the image will be used for and who will be able to see it. By entering a Federal Group event, customers:

• Consent to the recording of their image, likeness or voice by any means (including such things as video, audio and visual recordings by television cameras and photographers, [together ‘Images’]); and
• Consent to the use of the Images at the event, including display on vision screens throughout the event.

The use of cameras including mobile phones with camera interfacing is not permitted in the specified public areas of the event such as change rooms and toilets.

We are committed to providing a secure environment for all visitors to our properties. Our premises and their surroundings are under constant surveillance. Surveillance video is only retained for a specified period of time except where its retention for a longer period is required to assist the investigation of unlawful, suspicious activities or defence of claims against Federal Group. Details of suspected illegal and undesirable activities are shared with law enforcement bodies and regulatory bodies such as Tasmanian Liquor and Gaming Commission.

Areas within our premises under video surveillance may also be using facial recognition technology to assist with the identification of persons excluded from Restricted Gaming Areas under the Tasmanian Gambling Exclusion Scheme and for the purposes of other regulatory and legal obligations. Images collected from the use of this technology are used, retained and disclosed in the same manner as video surveillance footage and images.

We may collect data about your location and about how long you spend when you enter a Restricted Gaming Area for the purpose of supporting our gambling harm minimisation policies. Our staff may discuss with you your time spent in our Restricted Gaming Areas. Data collected under this section is generally not retained.

Federal Group will use particular care in the handling the images and other personal information of children. Depending on the age and ability of the child to understand our explanation about what is going to happen with their image and to make a truly informed choice, Federal Group will discuss these things with their parent or guardian first.

If Federal Group becomes aware that personal information that has been collected relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:

• Delete that personal information from its files as soon as possible; and
• Ensure where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third party.

Federal Group will also meet the requirements of any other legislation that protects children.

Personal information is only used within Federal Group in the provision of services for which it was obtained and may be used to provide customers, through direct marketing, with knowledge of other services and promotions conducted by the Group. Your personal information is not sold or passed on to third parties for their marketing purposes.

Federal Group uses a number of service providers to whom we disclose personal information. These include providers that host our website servers, manage our IT and manage our human resources information.

To protect the personal information we disclose we:

• Enter into a contract or MOU which requires the service provider to only use or disclose the information for the purposes of the contract or MOU; and
• Include special privacy requirements in the contract or MOU, where necessary.

We only disclose your sensitive information for the purposes for which you gave it to us or for directly related purposes you would reasonably expect or if you agree, for example, to handle a complaint, or where we respond to a distress call or you request participation in certain tour activities.

Federal Group may need to disclose your information to organisations located overseas. From time to time we may choose to use online solutions located overseas to perform direct marketing, undertake surveys and store data. Also, we only disclose your information to these overseas organisations when it is necessary for the services they provide to Federal Group.

When we disclose your information overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia.

To ensure that the personal information we collect is accurate, up-to-date and complete we:

• Record information in a consistent format;
• Where necessary, confirm the accuracy of information we collect from a third party or a public source;
• Promptly add updated or new personal information to existing records; and
• Regularly audit our contact lists to check their accuracy.

We also review the quality of personal information before we use or disclose it.

Federal Group protects your personal information from misuse and loss. We also protect it from unauthorised access, modification and disclosure by ensuring that your personal information can only be accessed by people properly authorised to have access.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Under the Privacy Act (Australian Privacy Principles 12 and 13) you have the right to ask for access to personal information that we hold about you, and ask that we correct that personal information. You can ask for access or correction by contacting us and we must respond within 30 days. If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.

We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. If we refuse to give you access to, or correct, your personal information, we must notify you in writing setting out the reasons.

If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.

If we refuse to correct your personal information, you can ask us to associate with it (for example, attach or link) a statement that you believe the information is incorrect and why.

From 22 February 2018, if we become aware of a suspected personal information data breach we will conduct an appropriate assessment to determine if there is a likely risk of serious harm to any individual associated with the data breach. Where we believe there is a likely risk of serious harm, we will notify the Office of the Australian Information Commissioner and any affected individuals in accordance with our obligations under the law.

If you wish to complain to us about how we have handled your personal information you should do so in writing. If you need help lodging a complaint, you can contact us.

If we receive a complaint from you about how we have handled your personal information we will determine what (if any) action we should take to resolve the complaint.

We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.

If you are not satisfied with our response you may ask for a review by a more senior Privacy Officer within the Federal Group (if that has not already happened), or you can access an external dispute resolution service, or apply to the Office of the Australian Information Commissioner (OAIC) to have your complaint heard and determined. The Privacy Commissioner may be contacted at: www.oaic.gov.au, or email: enquiries@oaic.gov.au

We may give a copy of the complaint or application to the Office of the Australian Information Commissioner, or other regulatory body or law enforcement agency as required by law.

If you have any questions or would like more information about this Privacy Policy you may contact the Federal Group Privacy Officer by email or post:

Email:
privacyofficer@federalgroup.com.au

Post:
The Privacy Officer
Federal Group
410 Sandy Bay Rd,
Sandy Bay, TAS 7005

We reserve the right to change our Privacy Policy at any time. All changes will be notified by posting an updated version of the Privacy Policy on our websites. Any changes to our Privacy Policy shall be deemed to take place on the date the changes are posted on our websites.